{"id":2196,"date":"2025-11-13T03:24:16","date_gmt":"2025-11-13T02:24:16","guid":{"rendered":"https:\/\/mgprimsolutions.com\/?page_id=2196"},"modified":"2025-11-28T01:32:03","modified_gmt":"2025-11-28T00:32:03","slug":"derechos-del-consumidor","status":"publish","type":"page","link":"https:\/\/mgprimsolutions.com\/en\/derechos-del-consumidor\/","title":{"rendered":"Consumer Rights"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"2196\" class=\"elementor elementor-2196\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3cb39b3 e-flex e-con-boxed e-con e-parent\" data-id=\"3cb39b3\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f174499 e-flex e-con-boxed e-con e-parent\" data-id=\"f174499\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b9f3590 elementor-widget elementor-widget-text-editor\" data-id=\"b9f3590\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Last<\/strong> <strong>update:<\/strong> November 8, 2025<\/p><h6>1. Commitment to the consumer<\/h6><p>In <strong>M&amp;G Prime Solution <\/strong>We recognize and respect the rights of all our customers and users.<\/p><p>Our priority is to offer transparent, safe and ethical services, ensuring that each client receives clear information about the products and services contracted, as well as the necessary support throughout the entire process.<\/p><h6>2. Basic consumer rights<\/h6><p>In accordance with general consumer protection regulations, our users enjoy the following rights:<\/p><h6>a) Right to information<\/h6><p>The consumer has the right to receive truthful, complete and understandable information about:<\/p><ul><li>The services offered (credit repair, financial advice, digital education).<\/li><li>Prices, conditions, deadlines and results<\/li><li>Payment methods and any charges<\/li><\/ul><p>All information will be communicated <strong>before<\/strong> <strong>of<\/strong> <strong>the<\/strong> <strong>recruitment<\/strong>.<\/p><h6>\u00a0b) Right to security and confidentiality<\/h6><p>Consumers have the right to have their personal and financial data treated confidentially and securely.<\/p><p><strong>M&amp;G Prime Solution <\/strong>does not share or sell information to third parties without express consent, in accordance with our <strong>Privacy Policy<\/strong>.<\/p><h6>c) Right to care and response<\/h6><p>The customer has the right to be heard and to receive a response to their requests, complaints or claims within reasonable timeframes.<\/p><p>The official customer service channels are:<\/p><p><b>yhomerm@mgprimsolutions.com<\/b><\/p><p><strong>[WhatsApp: +1 (786) 4710995<\/strong><\/p><p><strong>Business hours: Monday to Friday, 9:00<\/strong> <strong>a m \u2013 6:00 p m.<\/strong><\/p><h6>d) Right to quality and compliance<\/h6><p>The client has the right to have the contracted services provided in accordance with the agreed conditions.<\/p><p>In case of detecting non-compliance or nonconformity, you may request a review or clarification directly from the company.<\/p><h6>e) Right to financial education<\/h6><p>As part of our mission, <strong>M&amp;G Prime Solution <\/strong>promotes financial education and guidance for consumers.<\/p><p>We provide informational resources and advice that help you better understand credit processes and make responsible decisions.<\/p><h6>3. Consumer duties<\/h6><p>Just as the company makes commitments, the customer also has responsibilities, including:<\/p><ul><li>To provide truthful and up-to-date information for the correct execution of the<\/li><li>Make payments on time<\/li><li>Collaborate with the financial recommendations provided by our<\/li><li>Use the services in good faith and for lawful purposes.<\/li><\/ul><h6>4. Conflict resolution<\/h6><p>In case of controversy, both parties agree to seek an amicable solution before resorting to legal action.<\/p><p>If an agreement cannot be reached, the customer may resort to the competent consumer protection authorities or to the courts according to the applicable jurisdiction.<\/p><h6>5. Refunds and cancellations<\/h6><ul><li>The customer may request cancellation of services <strong>before the process has begun<\/strong>.<\/li><li>Once the service has begun (for example, credit disputes or financial analysis), payments are non-refundable, except in exceptional cases reviewed by the<\/li><li>In case of error or duplicate charge, the customer is entitled to an immediate refund after the corresponding verification.<\/li><\/ul><h6>6. Transparency in prices and contracts<\/h6><p>All prices, promotions and conditions will be communicated clearly and visibly before contracting.<\/p><p>No hidden charges or unfair terms will apply.<\/p><p>Any changes to prices or conditions will be communicated to the customer in advance.<\/p><h6>7. Applicable legislation<\/h6><p>This policy is governed by the consumer protection laws in force in the <strong>United States of America<\/strong>, specifically in the state where the company is registered, and by international principles of <strong>fair and transparent treatment of the consumer<\/strong>.<\/p><h6>8. Contact<\/h6><p>To exercise your rights or submit a complaint or suggestion, you can contact us through the following means:<\/p><p><strong>Email: <\/strong>yhomerm@mgprimsolutions.com<br \/><strong>WhatsApp: <\/strong>+1 (786) 471 0995<br \/><strong>Place<\/strong> <strong>web:<\/strong> https:\/\/<a href=\"http:\/\/www.mgprimesolution.com\/\">www.mgprimesolution.com<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>\u00daltima actualizaci\u00f3n: 08 de noviembre 2025 1.\u00a0 Compromiso con el consumidor En M&amp;G Prime Solution reconocemos y respetamos los derechos de todos nuestros clientes y usuarios. Nuestra prioridad es ofrecer servicios transparentes, seguros y \u00e9ticos, garantizando que cada cliente reciba informaci\u00f3n clara sobre los productos y servicios contratados, as\u00ed como el acompa\u00f1amiento necesario durante todo [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"disabled","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"enabled","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-2196","page","type-page","status-publish","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/mgprimsolutions.com\/en\/wp-json\/wp\/v2\/pages\/2196","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mgprimsolutions.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mgprimsolutions.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mgprimsolutions.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/mgprimsolutions.com\/en\/wp-json\/wp\/v2\/comments?post=2196"}],"version-history":[{"count":10,"href":"https:\/\/mgprimsolutions.com\/en\/wp-json\/wp\/v2\/pages\/2196\/revisions"}],"predecessor-version":[{"id":2645,"href":"https:\/\/mgprimsolutions.com\/en\/wp-json\/wp\/v2\/pages\/2196\/revisions\/2645"}],"wp:attachment":[{"href":"https:\/\/mgprimsolutions.com\/en\/wp-json\/wp\/v2\/media?parent=2196"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}