Consumer Rights
Last update: November 8, 2025
1. Commitment to the consumer
In M&G Prime Solution We recognize and respect the rights of all our customers and users.
Our priority is to offer transparent, safe and ethical services, ensuring that each client receives clear information about the products and services contracted, as well as the necessary support throughout the entire process.
2. Basic consumer rights
In accordance with general consumer protection regulations, our users enjoy the following rights:
a) Right to information
The consumer has the right to receive truthful, complete and understandable information about:
- The services offered (credit repair, financial advice, digital education).
- Prices, conditions, deadlines and results
- Payment methods and any charges
All information will be communicated before of the recruitment.
b) Right to security and confidentiality
Consumers have the right to have their personal and financial data treated confidentially and securely.
M&G Prime Solution does not share or sell information to third parties without express consent, in accordance with our Privacy Policy.
c) Right to care and response
The customer has the right to be heard and to receive a response to their requests, complaints or claims within reasonable timeframes.
The official customer service channels are:
yhomerm@mgprimsolutions.com
[WhatsApp: +1 (786) 4710995
Business hours: Monday to Friday, 9:00 a m – 6:00 p m.
d) Right to quality and compliance
The client has the right to have the contracted services provided in accordance with the agreed conditions.
In case of detecting non-compliance or nonconformity, you may request a review or clarification directly from the company.
e) Right to financial education
As part of our mission, M&G Prime Solution promotes financial education and guidance for consumers.
We provide informational resources and advice that help you better understand credit processes and make responsible decisions.
3. Consumer duties
Just as the company makes commitments, the customer also has responsibilities, including:
- To provide truthful and up-to-date information for the correct execution of the
- Make payments on time
- Collaborate with the financial recommendations provided by our
- Use the services in good faith and for lawful purposes.
4. Conflict resolution
In case of controversy, both parties agree to seek an amicable solution before resorting to legal action.
If an agreement cannot be reached, the customer may resort to the competent consumer protection authorities or to the courts according to the applicable jurisdiction.
5. Refunds and cancellations
- The customer may request cancellation of services before the process has begun.
- Once the service has begun (for example, credit disputes or financial analysis), payments are non-refundable, except in exceptional cases reviewed by the
- In case of error or duplicate charge, the customer is entitled to an immediate refund after the corresponding verification.
6. Transparency in prices and contracts
All prices, promotions and conditions will be communicated clearly and visibly before contracting.
No hidden charges or unfair terms will apply.
Any changes to prices or conditions will be communicated to the customer in advance.
7. Applicable legislation
This policy is governed by the consumer protection laws in force in the United States of America, specifically in the state where the company is registered, and by international principles of fair and transparent treatment of the consumer.
8. Contact
To exercise your rights or submit a complaint or suggestion, you can contact us through the following means:
Email: yhomerm@mgprimsolutions.com
WhatsApp: +1 (786) 471 0995
Place web: https://www.mgprimesolution.com